Return and Refund Policy

This Return and Refund Policy explains the rules applicable to purchases, subscriptions, free trials and premium features offered through the Tareah mobile application.
Tareah is a digital application and does not sell physical products. Therefore, physical product returns are generally not applicable.

1. Digital Services

Tareah provides digital services, including productivity tools, task-management features, scheduling functionality, notifications, analytics, motivational content and premium subscription features.
Because Tareah provides digital services, there is no physical product to return.

2. Free Trial

Tareah may provide eligible users with a free trial.
The trial duration and conditions will be displayed to you when the trial is offered.
If you do not want to continue with a paid subscription after the trial, you must cancel the subscription before the applicable renewal date.
A free trial does not automatically guarantee a refund after a paid subscription begins.

3. Subscription Purchases

Tareah may offer paid subscription plans that provide access to premium features.
Premium functionality may include features such as “Plan next week” and “Schedule your Day.”
Subscription prices and billing frequency will be displayed before purchase.
Subscriptions may automatically renew unless cancelled before the renewal date.

4. Apple App Store Purchases

If you purchase a Tareah subscription through Apple’s App Store, payment and refund processing may be handled by Apple.
Refund requests for App Store purchases should be submitted through Apple’s applicable refund process.
Tareah does not guarantee that Apple will approve a refund request.
Apple’s applicable terms, policies and refund rules may apply to the transaction.

5. Google Play Purchases

If you purchase a Tareah subscription through Google Play, payment and refund processing may be handled by Google.
Refund requests for Google Play purchases should be submitted through Google’s applicable refund process.
Tareah does not guarantee that Google will approve a refund request.
Google’s applicable terms, policies and refund rules may apply to the transaction.

6. Cancellation

You may cancel your subscription according to the subscription-management procedures of the platform through which you purchased it.
Cancelling a subscription generally prevents future renewals but does not necessarily provide an automatic refund for the current billing period.
Deleting the Tareah application from your device does not necessarily cancel your subscription.

7. Refund Eligibility

Where Tareah directly processes a payment, refund requests may be considered in circumstances including:
• Duplicate charges;
• An incorrect charge caused by a technical error;
• A verified billing error; or
• Other circumstances where a refund is required under applicable law.
Refunds are not automatically provided merely because:
• You did not use the App;
• You forgot to cancel a subscription;
• You deleted the App;
• You changed your mind after purchasing;
• You did not use premium features; or
• You did not achieve the productivity results you expected.
Nothing in this Policy limits any mandatory consumer rights available under applicable law.

8. Accidental Purchases

If you believe a subscription or purchase was made accidentally, contact us as soon as possible.
Where the transaction was processed by Apple or Google, you may need to submit the refund request directly to the relevant platform.

9. Duplicate or Incorrect Charges

If you believe you have been charged more than once for the same subscription or have received an incorrect charge, please contact us with:
• Your registered email address;
• Transaction/order reference;
• Date of purchase;
• Subscription/product name; and
• A description of the issue.
We may request reasonable information necessary to verify the transaction.

10. Refund Processing

Where we approve a refund for a payment processed directly by us, the refund will generally be issued to the original payment method, subject to the applicable payment provider’s procedures.
The time required for the refund to appear in your account may depend on the payment provider or financial institution.

11. No Physical Returns

Tareah does not currently provide physical goods.
Accordingly, there are no physical product return, replacement or shipping procedures under this Policy.

12. Changes to Subscription Features

Tareah may modify, add or remove features included in subscription plans.
Changes may occur as the App evolves.
Where required by applicable law, users will receive appropriate notice regarding material changes affecting an active subscription.

13. Promotional Offers

From time to time, Tareah may provide promotional offers, discounted subscriptions or special trial periods.
Additional conditions may apply to individual promotional offers.
Unless otherwise stated, promotional offers cannot be combined with other offers.